Bella Aesthetic, operated by Medithrive SA (Pty) Ltd, processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law.

This website currently does not include contact forms, online booking forms, account creation, analytics or tracking. Telephone booking is the current public booking method.

Based on how a person interacts with Bella Aesthetic, we may process information such as:

• Name
• Telephone number
• Contact information
• Appointment information
• Communications with the practice
• Information reasonably required for the administration of healthcare services
• Where appropriate and lawfully permitted, relevant health or medical information

Personal information may be processed for purposes including:

• Responding to enquiries
• Arranging and administering appointments
• Communicating with patients
• Providing and administering healthcare services
• Maintaining appropriate clinical and administrative records
• Complying with applicable legal and professional obligations
• Operating and securing the practice and website

Bella Aesthetic aims to process only personal information that is reasonably necessary for the relevant purpose.

Health and medical information may constitute special personal information under POPIA. Such information must be handled with appropriate confidentiality and will only be processed where there is a lawful basis and where necessary for healthcare, practice administration, legal or professional obligations, or another purpose permitted by law.

Bella Aesthetic does not sell personal information.

Personal information may be disclosed where reasonably necessary to:

• Healthcare professionals
• Authorised service providers
• Regulators or professional bodies
• Legal or professional advisers
• Other parties where disclosure is required or permitted by law

Where service providers process personal information on behalf of Bella Aesthetic, reasonable steps should be taken to ensure appropriate confidentiality and protection.

Reasonable technical and organisational measures will be taken to protect personal information against loss, unauthorised access, interference, alteration, disclosure or destruction.

Personal information will be retained for only as long as reasonably necessary for the purpose for which it was collected or for such longer period as may be required by applicable law or professional healthcare record-retention obligations.

Subject to applicable law, individuals may have rights to:

• Request access to personal information held about them
• Request correction of inaccurate or incomplete personal information
• Request deletion where legally appropriate
• Object to certain processing
• Withdraw consent where processing is based on consent and withdrawal is legally permitted
• Lodge a complaint concerning the processing of their personal information

Requests should be directed to Bella Aesthetic using the published practice contact details.

Individuals may also have the right to raise privacy complaints with the Information Regulator of South Africa.

Bella Aesthetic
Operated by Medithrive SA (Pty) Ltd
Telephone: +27 65 916 0221
LXX Sandhurst Shopping Centre
70 Rivonia Road
Sandhurst
Sandton
2196
South Africa